Major North American Telco Successfully Deploy Reverse Logistics System
Company Profile & Industry
The client is a major North American media, telecommunications, and wireless service provider. The wireless division has a complex supply chain.
Business Problems & Challanges
The challenge for the client involved providing efficient repairs and timely return or replacement of cellular phones to their customers.
The Telco selected QLogitek’s SaaS reverse logistics system, Repair Order Tracking System, to address their reverse logistics visibility problem and to enable all partners to collaborate in ensuring short turnaround time of the repaired equipment to the customer.
Results & Benefits
- All participants in the process now have complete visibility
- And can track progress against service level commitments in the supply chain.
- The solution provides purchase orders for new equipment, advance ship notices and equipment transfers between manufacturers and the forward stocking facility.