| HMV, One of the largest Music Retailers, Automates Its Direct-to-Store Supply Chain Client Profile & Industry HMV Group operates 692 shops in 7 countries and total retail floor space of 3.7 million square feet. HMV is Canada’s market leading music retailer. HMV Canada received the Canadian Music Industry Awards Retail Chain of the Year for the 20th successive year in 2008 Business Problems & Challenges HMV's direct-to-store model meant purchase orders (POs) went out directly from stores through fax and emails and suppliers had to spend time and resources tracking and keying in hundreds of POs a day. Moreover, HMV was dealing with a diverse and highly cost sensitive supplier community with limited EDI infrastructure. Solution HMV chose QLogitek's SaaS supply chain software technology and Managed Services to integrate its supplier community through a Private Trading Exchange (PTX). Results & Benefits - Guaranteed delivery of POs from stores and receipt by suppliers, which has resulted in a 95% reduction of HMV's lost time and 1% reduction in store operations costs.
- Elimination of stock-outs during special campaigns and marketing promotions. 2% increase in campaign sell-through due to availability of stock.
- HMV's head-office achieved year-over-year savings from 75% reduction in finance head count.
- Suppliers reduced PO data entry effort specific to HMV orders by 85% per store.
- Suppliers reduced invoice error related processing and reconciliation time spent with HMV by 75%..
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