Hbc, the Largest Canadian General Merchandiser, Gains Visibility Into Inbound Merchandise and Saves Millions
Client Profile & Industry Hbc is Canada's largest diversified general merchandise retailer with over 600 retail locations and nearly 60,000 associates located in every province in Canada. Business Problems & Challenges Retail operation was negatively affected due to limited visibility into merchandise inbound to seven national DCs, minimal dock-door and DC level planning & execution capabilities, a compliance-management program that often did not work, and overall poor quality data. Solution Hbc relied on QLogitek's SaaS Inbound Management System to manage inbound logistics, dock-door scheduling and to manage compliance of 3PL and other carrier partners. Results & Benefits - 75% reduction in DC appointment scheduling staff of resulting in $2million year-over-year savings
- Appointments that took 3-5 days to confirm and book now take 3 seconds
- Appointment cancellation rates have fallen from 12% to 3%
- Complete visibility into real time merchandise arrival information
- From thought to finish the entire process took only 6 months
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